Refund & Cancellation Policy

Last updated: 6 November 2026

Our snacks are food products, so we can't take back opened or unopened jars for reasons of taste or preference. We will always make it right if something goes wrong with your order.

Damaged, wrong or missing items

• Tell us within 48 hours of delivery: WhatsApp/Call +91 98943 98209 or email care@boonbite.com.
• Share your Order ID and a photo or short video of the box and the item.
• After checking, we send a free replacement or give a full refund for the affected item, as you prefer.

Cancelling an order

• You can cancel before your order is shipped. Message us on WhatsApp with your Order ID. We refund the full amount.
• Once shipped, an order can't be cancelled. If you refuse delivery, the refund is the order amount minus the shipping cost we paid.

If we can't deliver

If your pincode can't be served or an item is out of stock, we cancel the order and refund the full amount.

How refunds are paid

• Refunds go back to the same payment method (UPI, card, netbanking or wallet) through Razorpay.
• Money reaches your account in 5-7 working days after we approve the refund, depending on your bank.

Payment deducted but no order?

If money was taken but you didn't get an Order ID, don't pay again. Contact us with the payment reference. Failed payments are reversed automatically by your bank or Razorpay, usually within 5-7 working days.